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Noticeboard

Christmas closing:

The surgery will be closed on the 25th and 26th December 2017 and the 1st January 2018.

Our extended access appointments will change over the Christmas period.

 Early morning phone consultations from 07.30 am will be available on the following dates:

Wednesday 27th December, Thursday 28th December and Friday 29th December.

To book a phone call on one of these days please ring and speak to our reception team.

Concerns and Complaints

Concerns and Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling the have a genuine cause for complaint. Is this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

You can download a copy of our Complaints Leaflet here: Complaints Leaflet

                                                 

Healthwatch

Healthwatch - Independent Health Complaints Advocacy Service (IHCAS)

Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.

Their advocates support local people to explore their complaints options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman.

As Healthwatch West Sussex they can also work with the organisation and system to make sure learning from complaints helps to improve services for those who need them now and in the future.

For more information, visit their website at www.healthwatchwestsussex.co.uk or contact them at:

Telephone 0300 012 0122

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW



 
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