Concerns and Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling the have a genuine cause for complaint. Is this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
You can download a copy of our Complaints Leaflet here: Complaints Leaflet
Healthwatch - Independent Health Complaints Advocacy Service (IHCAS)
Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.
Their advocates support local people to explore their complaints options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman.
As Healthwatch West Sussex they can also work with the organisation and system to make sure learning from complaints helps to improve services for those who need them now and in the future.
For more information, visit their website at www.healthwatchwestsussex.co.uk or contact them at:
Telephone 0300 012 0122
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW