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We are improving access to appointments

From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.

This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.

This aims to improve access to GP appointments and help local people to get the help and support they need.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.

These clinics have been successful and helped local people to access the help they need outside of normal opening times.

We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.

You book into the GP access hubs by ringing either the Coppice Surgery or Angmering Medical Centre , and you may also be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

Appointments

We operate an appointment system at all surgeries. Appointments can be arranged either personally or by telephone. You may consult any of the doctors but it is a good idea to stay with the same doctor if possible. You can be seen at either the Coppice surgery or Angmerning Medical Centre.

We have three types of appointments

  • Emergency appointments for patients who have to be seen on the day.
  • Pre-bookable advance appointments for patients who wish to book up to 4 weeks in advance with a GP of your choice.
  • Pre-bookable Online appointments via our 'SystmOne' service. Ask at Reception for more details or if registered click on the link at the top of this page.

Urgent problems will be seen the same day though it may not be with your usual doctor. If you wish to see a particular doctor it is advisable to book in advance. Patients requesting an urgent appointment may be seen by a triage nurse who will decide whether a nurse or doctor appointment is appropriate.

We aim to see all patients within 20 minutes of their appointment time. However, this may not always be possible (for example if the doctor has to leave the surgery for an emergency). If there is a delay you will be informed by the receptionist and offered the choice of making another appointment.

SystmOne Apps

For more information click here

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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