During the pandemic, the teams at The Coppice and Angmering Surgery have been working incredibly hard to continue to provide medical care, medications, advice and support to our patients all whilst working within the confines of government guidance and the restrictions imposed on us. As you will know, Arun is not COVID-free and we must continue to ask that patients access help and advice remotely in the first instance.
Our ‘normal’ way of working has been turned on its head and we have all had to adapt very quickly to accessing care in a very different way, despite this, we are continuing to see patients face to face and in the last four weeks the Surgery has made available; 1853 Telephone consultations
2895 Face to Face appointments
4524 Prescriptions issued
1843 Flu vaccinations given
Our reception team have received thousands of incoming calls.
If the GP decides that the patient needs to have a face to face appointment, they will book the patient an appointment. The receptionist is unable to bypass this system – to do so, would put everyone at the surgery, including patients who are already vulnerable, at risk from the virus. Patients MUST NOT turn up at the surgery thinking they can be seen. Over the past few weeks tolerances have become very low. Staff are being subjected to rude and aggressive behaviour, this is distressing not only to the reception and administrative team, but our Clinicians are also being targeted. This will not be tolerated. We understand that people are losing patience and that life is incredibly frustrating at the moment, however, verbal aggression is never acceptable.
We face exactly the same problems as any other work environment, we have staff isolating because of track and trace and whilst some can continue to work from home, this means there are less staff available to answer telephone calls and deal with enquiries. Therefore, when staff do answer it is not helpful for them to be subjected to patient abuse and demands to be seen by a GP, this prolongs the call and keeps other patients waiting in the queue. We must all do our bit to control the virus and we are very grateful to the majority of patients who accept this way of working. We look forward to opening our doors without fear of infection when the pandemic is over. However, until we are COVID-free, we must continue to operate in this way to keep everyone safe. If you are attending the surgery for an appointment, please do not attend if you have symptoms of a high temperature, a new, continuous cough, have experienced a loss or change to your sense of smell or taste, or if any of your household have symptoms. If your child has been asked to isolate from school then please do not bring them along with you. With the colder, winter months approaching we advise that you dress appropriately when attending the surgery for an appointment and do not arrive earlier than your allocated appointment time unless advised to do so by a member of the team. The surgery has limited space and patients and staff must be socially distanced. We ask all patients to wear a face covering whilst attending the surgery for a pre-booked appointment.
Please be kind, please be tolerant and please stay safe.
Dr Martina Houska
COPPICE AND ANGMERING MEDICAL CENTRE ARE OPERATING A TELEPHONE TRIAGE SYSTEM ONLY
In view of the developing circumstances surrounding the spread of Covid-19 and in line with NHS England policy, you will not be able to book routine or face to face appointments for the foreseeable future. All health concerns will be dealt with using our telephone triage system and we may offer video consultation.
Face to face appointments will only be offered after speaking to a Clinician.
Please do not come to the surgery unless you have been told to do so. Our receptionists are happy to assist you over the telephone.
If you have a fever or new cough please self-isolate for 14 days and use 111 online for further information.
Please download the NHS app to order prescriptions online or post the request in our letter box.
For any patients that do not at present have a nominated pharmacy, the prescription will be sent to Kamsons Station Road, East Preston for you to collect until you nominate a pharmacy.
PLEASE NOTE WE REQUIRE THREE WORKING DAYS TO PROCESS YOUR PRESCRIPTION REQUESTS.
Further information about the NHS app can be found at
If you have a fever or new cough please self-isolate for 14 days and use www.111.nhs.uk/covid-19 for further information.
Thank you for your patience.
Patients Participation Group (PPG)
The Group is run by volunteers who are all Patients of the Coppice and Angmering Surgery Practice. They seek to improve communications between Patients and the Practice, developing projects which support Wellbeing and Health Promotion and taking forward ideas and suggestions from Patients.
We meet four times a year and the times and dates of our meetings are on the Practice website, in this Newsletter and on our Noticeboards in the waiting rooms.
The next meeting of the PPG is to be advised, this is due to the Covid-19 Pandemic.
We are a friendly group and welcome new members at any time.
You can contact us at firstname.lastname@example.org or by picking up a form on the PPG bookcases.
Ideas, comments or offers of help are really welcome – please contact us or speak to a Receptionist.
To access the minutes of the last PPG meeting, please click on the 'Get Involved' icon on the right.
From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.
These clinics have been successful and helped local people to access the help they need outside of normal opening times.
We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.
You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.
The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.
The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.
Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.
All Patients registered with the surgery will have been allocated a named accountable GP who will be responsible for your overall care. However, you can book appointments with any of the GPs at the surgery. If you have a preference to which GP you are allocated, the practice will make reasonable efforts to accommodate your requests. If you wish to know which GP has been allocated to you, please ask reception at your next visit.
The practice operates an electronic prescription service.
What does this mean for you?
If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medication from because it can be collected from a pharmacy near where you live, work or shop. Prescription requests take three working days to process, please allow yourself enough time to order your medications.
Please inform your chosen pharmacy, you would like to nominate them should you wish to utilise this function.
More information about the Electronic Prescription Service, including more common questions, can be accessed on the website at: http://systems.hscic.gov.uk/eps, or you can ask a member of staff at any pharmacy or dispensing appliance contractor, or at your GP practice for more information.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Comments and suggestion on improving our website would be gratefully received via our feedback function. If you do have a complaint to make please contact the Practice Manager, Kathy Devine at The Coppice Surgery. Please do not use the feedback function for complaints. For complaints, please contact the surgery directly either by post or by speaking to the Practice Manager.
Out Of Hours
If you need a doctor for emergency medical treatment outside our opening hours you should ring 111. Calls to 111 are free from mobiles and landlines.
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(Site updated 17/11/2020)